Frequently Asked Questions
Everything you need to know about your clean beauty journey.
Are PÜR products cruelty-free and vegan?
Yes, we are proud to be 100% cruelty-free. While most of our products are vegan-friendly, we recommend checking the specific product page for the 'Vegan' badge to ensure it meets your requirements.
What is your return policy for mineral cosmetics?
We offer a 30-day satisfaction guarantee. If a shade or formula isn't right for you, you can return gently used products within 30 days of purchase for a full refund, excluding shipping costs.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your mineral essentials sooner.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by location and will be calculated during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Afterpay for your convenience.
How can I find my perfect foundation shade?
You can use our online Shade Finder tool or contact our beauty experts via live chat for a personalized consultation to ensure you find your perfect mineral match.